Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out any time for help with deposits, withdrawals, verification or site performance and we’ll respond promptly. You can contact the team through convenient channels listed below, including email and phone for quick assistance, and we aim to reply to emails within 24 hours. Live chat is available 24/7 for urgent matters and priority handling options.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email for account-related issues and verification help) |
| General Enquiries | [email protected] (billing, promotions, site questions) |
| Affiliate Enquiries | [email protected] (partnerships and commission queries) |
| Phone | +1 416 583 2941 (available weekdays 09:00-18:00 ET) |
| Working Hours | 24/7 live chat; email responses typically within 24 hours |
Email Support
For detailed requests, account issues or situations needing documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and your up-to-date contact details. Including your account ID and any relevant documents helps us resolve matters faster and avoids unnecessary delays.
Submit your enquiry
Contact WikiLuck support Name Email Message Prefer help in French? Wiki Luck support may assist depending on availability. Send messageResponse Time
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day. Complex cases that need account checks, document verification or investigations can take longer depending on their nature and any third-party input required. We’ll keep you updated on progress and provide an estimated timeline if a case needs extra time.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Please tell us what you liked, what we can change, or features you’d like to see. All submissions are read carefully by our team and used to improve the service and overall user experience. Your input helps shape updates and priorities, and we appreciate you helping make the site better for Canadian players.