Responsible Gambling

At WikiLuck we take player safety seriously and are committed to promoting controlled play. This page explains our approach to responsible gambling, the signs of problem behaviour, and the practical steps you can take to manage your activity. If you ever need help, we encourage you to reach out to our support team via live chat or [email protected].

Player protection principles

We believe gambling should be entertaining and kept under control. We promote informed, responsible choices by providing clear information, practical tools and direct support. Our team will treat requests for help confidentially and without judgement.

Activity-control tools

If you want to manage how you play, there are simple steps you can take. You can request limits or account options through live chat or [email protected]. Where available, these measures are designed to help you set clear boundaries and reduce risk.

Deposit limits

You can ask us to set a daily, weekly or monthly deposit limit on your account. Limits can be adjusted up or down, but increases are subject to a cooling-off period to prevent impulsive changes.

Loss limits and bet limits

Loss limits let you cap the amount you can lose over a period of time. Bet limits restrict the stake size for individual wagers. Both tools are useful for keeping play within affordable levels and can be applied to your account on request.

Time limits and session controls

Session timers and daily time limits help manage how long you play. If you need a short break, you can request an account break or temporary suspension for a set number of days. These options give you a chance to step back and reassess.

Self-exclusion

Self-exclusion is a formal option for those who need a longer break. You can request temporary or permanent self-exclusion through our support team. During self-exclusion your access to the account will be restricted and we will prevent marketing contact while exclusion is in place.

Signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, spending more time or money than intended, neglecting work or family, borrowing to play, or hiding play from others. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.

Tips for staying in control

Set a budget before you play and stick to it, use deposit or time limits, avoid playing when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Regularly review your account history to monitor your activity.

Professional help and support organisations

If you need specialist help, contact Gamblers Anonymous, Gambling Therapy or your provincial problem-gambling service such as SOS Joueurs in Quebec. For immediate support contact our team via live chat or [email protected] and we will guide you to appropriate resources.